Refund policy

Last updated: July 2026

At KAIZEN FORM, we take pride in creating premium-quality apparel. If you’re not satisfied with your order, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.

• Be in its original condition with all tags attached.

• Be free of stains, odors, pet hair, or damage.

• Be returned in the original packaging whenever possible.

Items that do not meet these conditions may be refused.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Gift cards

• Limited edition or exclusive drops (unless the item arrives damaged or incorrect)

• Clearance or sale items (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll make it right by offering a replacement or refund if appropriate.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

We currently offer exchanges for:

• Incorrect size (subject to stock availability)

• Defective or damaged items

If your requested size is unavailable, we’ll issue a refund or store credit.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

For return requests or questions, please contact us with:

• Your order number

• Your full name

• A description of the issue (and photos if applicable)

We’ll respond as quickly as possible to help resolve your request.